AI Chatbot Development Company in Dubai
Benanetwork builds Arabic and English AI chatbots for websites, WhatsApp, and Instagram using GPT-5, Gemini, and Claude with retrieval-augmented generation over your own content. Each bot is grounded in your catalog and policies through pgvector or Pinecone, connected to your CRM, and evaluated against a test set before launch so it answers accurately instead of improvising.
Chatbots That Know Your Business, Not the Internet
A generic chatbot invents answers and frustrates customers. A grounded one retrieves from your actual price list, availability, and policies, cites where the answer came from, and hands over to a human when confidence is low. That difference is engineering: a clean knowledge base, a retrieval pipeline, tool access to live systems, and an evaluation set that catches regressions before customers do.
Chatbot Capabilities We Deliver
RAG Knowledge Grounding
Your documents, catalog, and policies chunked, embedded, and retrieved with citations in every answer.
WhatsApp & Instagram Bots
Official WhatsApp Business API and Instagram messaging with template compliance and 24-hour window handling.
Website Chat Widget
Streaming, lightweight, RTL-ready widget that will not slow your Core Web Vitals.
Lead Qualification & Booking
The bot qualifies, books meetings, and writes the record straight into HubSpot, Salesforce, or Zoho.
Human Handover
Confidence thresholds, escalation rules, and full conversation context passed to your agents.
Evaluation & Guardrails
Golden test sets, refusal rules, PII redaction, and dashboards for accuracy and deflection rate.
Start a Quick Conversation
Ask us anything — a human replies, usually same day.
Chatbot Technology Stack
Retrieval quality matters more than model choice — most bad chatbots are a data problem, not a model problem.
AI Models & APIs
- OpenAI GPT-5
- Google Gemini
- Anthropic Claude
- Llama
- Mistral
- Whisper
- ElevenLabs
AI Engineering
- LangChain
- LlamaIndex
- RAG pipelines
- Vector search (pgvector, Pinecone)
- Embeddings
- Function calling
- Fine-tuning
- Evals & guardrails
Automation & Integration
- n8n
- Zapier
- Make
- REST & GraphQL APIs
- Webhooks
- WhatsApp Business API
- HubSpot
- Salesforce
- Zoho
Cloud & Data
- Google Cloud / Vertex AI
- AWS
- Supabase
- PostgreSQL
- BigQuery
- BigQuery ML
- Cloud Run
- Edge Functions
Web
- React
- Next.js
- TypeScript
- Tailwind CSS
- Vite
- Astro
- Node.js
- Headless CMS
- Shopify
- WordPress
What a Well-Built Bot Delivers
- Fifty to seventy percent of repetitive enquiries resolved without a human.
- Instant first response, twenty-four hours a day, in Arabic and English.
- Every conversation logged as CRM activity with source attribution.
- Grounded answers with citations, and an explicit refusal instead of a confident guess.
- A monthly report on accuracy, deflection, and the questions your content fails to answer.
Chatbot Build Process
Knowledge Audit
We gather and clean the content the bot must know, and identify the gaps that need writing.
Retrieval Design
Chunking strategy, embeddings, vector store, and re-ranking tuned against real questions.
Conversation & Tools
Persona, refusal policy, CRM and calendar tool access, and handover rules.
Evaluate & Launch
Test set scoring, pilot with real traffic, then full rollout with monitoring.
AI Chatbots — Frequently Asked Questions
How do you stop a chatbot from hallucinating?+
Ground it. Retrieval-augmented generation restricts answers to retrieved passages from your own content, the prompt requires citations, and the bot is instructed to say it does not know and escalate when retrieval confidence is low. An evaluation set run on every change catches regressions.
Can the chatbot speak Gulf Arabic?+
Yes. We tune prompts and evaluation sets for Modern Standard Arabic plus Gulf, Saudi, or Egyptian dialects depending on your audience, and we test with native speakers before launch.
Does it work on WhatsApp?+
Yes, on the official WhatsApp Business API — including template message approval, session window rules, and agent handover. Instagram and Messenger are supported through the same layer.
How much does a chatbot cost?+
A grounded production bot typically starts around USD 2,500 to build, plus model usage — usually USD 50 to 300 per month at normal SME volumes — and an optional maintenance retainer.
How long does it take?+
Two to four weeks for a single-channel bot with a clean knowledge base. Add a week or two for multi-channel deployment or deep CRM and ERP integration.
Can it book appointments and update our CRM?+
Yes. Through function calling the bot can check calendar availability, create bookings, create or update CRM records, and trigger internal notifications.
What about customer data and privacy?+
We use no-training model endpoints, redact personal data before it reaches the model where possible, store transcripts in your own database, and set retention rules that match UAE and KSA expectations.
Get a Chatbot That Actually Knows Your Business
Send us your website or product catalog. We will tell you what a grounded bot could answer today and what content is missing.
Direct Access
Reviewed by: Amr Atef · Profile